TELPER STT

• Converts the speech to text in real time.
• Speaker-separated conversion.
• Displays on the Agent Screen.

TELPER TAC

• Analyzes Call contents in real time.
• Analyzes Activity in real time.
• Registers the Activity automatically.
• Reduces ACW time siginificantly.
• Increases the productivity of agents.

TELPER CTI

• Supports intelligent call routing.
• Supports omnichannels.
• Clear reports according to the call flow.
• Provides various KPIs.

TELPER IVR

• Supports a GUI-based scenario editing fuction.
• Real-time application of Scenarios during operation.
• Assigns scenarios by day of the week, time of day, and DNIS.

TELPER VIVR

• Supports visible IVR.
• Supports information provision through screen and voice.
• Supports connection to agents, call transfer, and web and app calls.

TELPER VLG

• Encrypts voice logging files and personal information.
• Safely protects customer information.

TELPER CRM

• Manages customer and activity history.
• Supports softphone and screen pop-ups.
• Supports FAQ and announcement.
• Provides callback service.
• Supports management of persons in charge.
• Manages contact and address book.

TELPER DBD

• Supports a variety of chart-based dashboards.
• Provides real-time display of call center status.
• Offers the function to display the administrator's message.

TELPER FAX

• Supports sending and receiving web faxes in various formats (Hanword, MS Office, PDF, and image files).
• Register receiver's fax numbers by using Excel, address book, recently received fax numbers, and direct input.
• Supports incoming fax inquiry and PDF download.
• Supports various reports such as fax sending/receiving reports, sending/receiving history, etc.

TELPER SME

• Supports various customer contact channels (e.g., webpage chat, text consultation, social media (KakaoTalk, Facebook, and Line) consultation, notification text, and email).
• Supports a scenario bot (chat guidance according to scenarios, and tag/keyword/node search support).
• GUI-based scenario design function.
• Supports a post-service satisfaction survey function.
• Supports a bulk sending function (notification text, SMS sending, word substitution function, and uploading target subjects to Excel).

TELPER ACS

• Provides questionnaire management, survey item settings, and comment settings.
• Uploads survey lists.
• Supports to download survey results.
• Supports displaying agent's CTI status.
• Supports the file transfer function.
• Supports the GUI-based scenario editing function.

TELPER PDS

• Supports campaign management, dial strategy, and service time-setting functions.
• Supports list upload/download and filtering functions.
• Supports preview, progressive, and predictive sending.
• Provides details of agent report, outbound call report, channel report, and outbound call details.
• Supports GUI-based scenario editing function.

TELPER IM

• Supports one-on-one and group chat functionality.
• Supports the display of agent's CTI status.
• Supports file transfer functionality.

TELPER TPW

• Address book management (support for address book uploading/downloading and group organization).
• Customer management
• Usage history management
• Personal information masking